Industries
Industries
Our Global, Cross-Industry Expertise
As great as the diversity is across our clients’ industries with their specific topics and issues – in fact, many of the challenges facing modern IT organisations occur across industries and globally. Ginkgo Management Consulting follows the approach of deploying proven best practice concepts in individual customer solutions to enable an efficient and risk-optimised approach. This allows us – and our clients – to address industry-specific opportunities and risks and deal with emerging issues in good time.
Automotive
The automotive sector is marked by constant change. Technical innovations, changes in the market, and customers’ evolving mobility requirements necessitate adjustments along the entire value chain. These transformations progress with increasing complexity due to a growing proliferation of variants, increasing operating costs, and increased risks in establishing a presence in new business areas and niches. For more than 15 years, Ginkgo Management Consulting has been supporting leading automotive manufacturers and suppliers with global expertise in a range of business areas. The topics range from conceptual design and the consolidation of business and IT strategies to the efficient management of implementation and rollout projects.
Projects & References
Development of Concept and Realization of IT Shared Services Center for APAC Region
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Ginkgo Management Consulting conceptualized the IT Shared Services Center for the APAC region of a leading automotive manufacturing company and supported the initial set-up as well as the service transition from more than 20 legal entities in the Asia Pacific. The concept of main value drives were standardization, centralization, and modernization of IT services. While service quality could be significantly improved and professionalized the achieved financial benefits case was substantial. One key success factor was the successful establishment of an IT service delivery model which integrated outsourcing, out-tasking, and in-house service delivery.
IT Innovation in Automotive Sales Processes
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The client had previously emphasized the global template of its sales processes and IT system landscape and went through a harmonization and standardization process for the strategic markets. Focus markets, such as the German market, were on top looking into additional possibilities of supporting the sales processes digitally. Having been involved deeply in the process and system template of the client Ginkgo was asked to analyze such digital opportunities with respect to creating benefits on retail sales as well as on OEM level. As such we selected most relevant customer interaction points that could be enhanced through digitization. We listed potential technological and digital features stemming from competition, digital industry leaders as well as from interviews with the clients’ dealers themselves (who had been inventive with creating their own features like apps, customized handhelds, etc). After a strategic evaluation of the resulting options, we identified focus use cases and their digital potentials and went back to creating a framework for it that could hold for OEM and Retailer interests alike. Key aspects here were time-to-market, benefits evaluation within the sales journey, compliance with OEM standards / integrate ability as well as scalability. Various options of an organizational, as well as technological framework as a basis for a digital path forward, were presented to management and our recommendation was chosen for implementation.
Realization of New Steering Model for International Automotive Car Dealer Networks
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This car manufacturer faced a series of challenges, including limited visibility of sales and after-sales performance. This was mainly due to a missing global standard for dealerships with regards to processes, reporting, and supporting tools – making steering and decision-making difficult. Ginkgo collaborated closely with the client to standardize tool-supported retail- and wholesale processes for sales and aftersales on a global scale, thus enabling the client to increase visibility and ability to steer markets. Implementing these processes globally within dealerships required a detailed rollout approach to ensure adherence with standards defined. The rollout approach covered an overall framework ranging from project management, requirements analysis, budgeting and contracting, change management, communication, and training to IT-implementation. The approach supported the rollout of new processes and tools on a global scale, helping the client to enhance the visibility of the sales- and aftersales data to support decision-making.
Governance Concept and New Supplier Collaboration Model
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The client, an international automotive OEM, experienced a lack of controllability of one of their main suppliers for a point-of-sale retail system. Required KPIs were not fully defined nor agreed or monitored and tracked. Collaboration with the supplier was unsatisfactory and controls very limited. Ginkgo Management Consulting was asked to develop a new collaboration model with the supplier including distinct KPIs (bonus/malus system applicable) and a corresponding governance model. Required collaboration processes and roles were defined, a new organizational structure was created including an implementation-concept and a growth plan. The complete new collaboration model was tried out in an initial European wide role-play workshop together with the client and the supplier. A set of real-life use-cases was walked through with future owners of defined roles. After verification, the new Governance Concept was rolled out globally and is the basis for ongoing successful collaboration between both parties involved.
New Digital Business Models and Innovation Through Open APIs
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For our client, an international automotive OEM, we enabled new digital business models and innovation based on open APIs. Starting from scratch Ginkgo Management Consulting conceptualized and led the iterative buildup of an API platform to monetize digital assets via open APIs. By delivering the basis for digital asset monetization including a comprehensive operation model, the new business model was implemented into the existing corporate environment. A process for API product development was successfully developed and our consultants took over the interim role of product management for API products provided via a portal to 3rd parties. In alignment with the client, the business model was established together with first customers within only 18 months.
Definition of an Application Portfolio Management Strategy
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The client, an international automotive OEM, invested into a new, digital Aftersales system. At the same time, a strategy was required on how to transform the existing application landscape into the new world. Ginkgo Management Consulting was asked to develop a new collaboration model with the supplier including distinct KPIs (bonus/malus system applicable) and a corresponding governance model. Required collaboration processes and roles were defined, a new organizational structure was created including an implementation-concept and a growth plan. The complete new collaboration model was tried out in an initial European wide role-play workshop together with the client and the supplier. A set of real-life use-cases was walked through with future owners of defined roles. After verification, the new Governance Concept was rolled out globally and is the basis for ongoing successful collaboration between both parties involved.
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Financial Services & Banking
The financial services industry is confronted with a number of challenges – not just since the most recent financial and economic crises. Changing customer requirements and behaviors, innovative technologies, and increasing regulatory requirements call for flexible business models. The economically uncertain situation with lower revenue and profits goes hand in hand with increasing competition in the payment and credit sectors. Ginkgo Management Consulting supports its clients in developing IT strategies with a long-term orientation enabling flexibility, security, and excellence in operational execution. Technology-based innovations, new service offerings, and optimizing the core processes of financial services providers are key offerings.
Projects & References
Governance Concept and Transition Plan for Leasing/Financing System
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A global player in the automotive industry intended to transform their heterogeneous and complex process and system landscape for automotive leasing and financing into a homogeneous Europe-wide solution. Hence, Ginkgo Management Consulting was engaged to develop the concept for the future IT operating model, including roles, processes, and organization. In the concept phase, Ginkgo Management Consulting implemented an organizational model that aligned the vast number of business entities involved (both internal and external suppliers on- and offshore in India) and enabled the implementation of a homogeneous process and system landscape. Moreover, thanks to the new system landscape it was possible to establish a Europe-wide retail bank branch with a common reporting platform and partner database. Thus, operations efficiency increased to a whole new level since manual processes were eliminated and automated processes enabled cost-efficient growth.
IT System Carve-Out as a Result of Restructuring of Banking Operations
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As a consequence of the financial crisis, major banks were mandated to reshape their capital structure and operation. Ginkgo supported one of the Swiss global universal banks in divesting its cashless payment solution center. Besides driving contract negotiations and license set-up, the Ginkgo consultants also defined and orchestrated the segregation of the relevant data and its information systems to ensure compliance with Swiss banking law. As a result, the bank split one part of its operation into a highly profitable 1-billion asset company and migrated millions of records from various sources and technologies into a new solution.
Project Management to Rectify Corporate Audit Findings
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The client in the financial service industry was challenged by a top-level corporate audit review of their newly implemented and recently outsourced banking platform system. Owing to the pressure of the global financial crisis, the client had been forced to restructure and consolidate their previous payment transaction solutions that had resulted in a lack of plan and method. Ginkgo Management Consulting was the trusted partner to eliminate all time-sensitive findings identified in the areas of Service Level Agreements, IT security, IT operations, quality, and supplier management. Starting with a management and supplier awareness campaign, Ginkgo Management Consultants steered several transnational workgroups in an integrated fashion to ensure the audit findings were rectified and ensure project success. All high-risk findings were eliminated on time and sustaining processes were implemented for lasting quality.
Global Roll Out of a Group-Wide Standardized Credit Application With Parallel Software Enhancement
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The goal of the project was to roll out an enterprise rating application for an international financial services company in approximately 40 countries. In addition to the rollout project management, Ginkgo Management Consulting was challenged to limit the number of local “island solutions”, avoid further costs and prepare for the digital future. The agile software development was managed to take into account the preparation of a multi-tier application for the “Next Generation” – i
mplying feature-rich cross-platform web applications. Furthermore, project management had to bundle and coordinate many line function activities, resources, and external providers. Finally, a pull-forward effect was created, which achieved the goals years before the initial project planning. The coordinated global/regional approach versus individual solutions also reduced group expenses. Besides, the new application-wide comparability among countries boosted efficiency.
mplying feature-rich cross-platform web applications. Furthermore, project management had to bundle and coordinate many line function activities, resources, and external providers. Finally, a pull-forward effect was created, which achieved the goals years before the initial project planning. The coordinated global/regional approach versus individual solutions also reduced group expenses. Besides, the new application-wide comparability among countries boosted efficiency.
Pre- and Post-Merger Automotive Banking
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Our client, a leading German automotive corporation, acquired an automotive bank in one of its mid-size markets to improve its strategic position by increasing market share and extending its product portfolio of automotive credit and dealer financing. Within four months between signing and closing, redundant infrastructure had to be installed in the new locations, complex migration of contract and accounting data had to be prepared, and systems for the new banking business had to be built up – ensuring business continuity at day one under the restrictions of antitrust law. Ginkgo was given the mandate to support the local IT lead in the IT project management function and to make sure that the critical IT implementations would be successful. Ginkgo Management Consulting supported the project within the post-merger integration to ensure on-going system integrations, implementation, and migration to new banking systems and to fulfill banking infrastructure requirements by realizing a data center consolidation concept. Besides pure project management, Ginkgo strengthened and enabled the local IT team to handle the extended and more complex business requirements in the future resulting from the successfully acquired automotive bank.
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Manufacturing
Companies are confronted with the challenges of continuing to develop lean and flexible production networks and adopting technical innovations. Optimizing quality and productivity necessitates adjustments in production planning and product design, as well as a highly automated supplier integration. Besides these challenges, the current ‘digital transformation’ trend with innovative production approaches generates an opportunity for efficiency gains and new manufacturing models. Ginkgo Management Consulting supports its clients in developing business and IT strategies to optimize the efficiency and flexibility of worldwide production networks. We identify improvement potential and drive forward concepts such as mass customization and help create the technical prerequisites, for instance, platform integrations or self-regulating systems.
Projects & References
Turnaround Management for SAP Template Roll-Out
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The client in the manufacturing industry was challenged with a multi-module SAP template implementation. After a severe delay in schedule and a subsequent change of the implementation partner, Ginkgo Management Consulting was entrusted to perform a Program Management role. The small, high impact team was introduced as a managing Program Management Office (contrary to a purely administrative one). The PMO was driving and actively dealing with several ad-hoc workgroups to master the challenges which were mainly caused by a lack of business process maturity and insufficient IT Operations planning. Based upon a short baselining assessment the original “Big Bang” Go-Live date was still met, but with a change of the initial scope. Now the complete functionality was realized in a second step two months after the Go-Live.
IT Strategy for a Leading Automotive Supplier & Manufacturer
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Previously the client went through a severe downturn of its business which followed in a drastic cut in all IT expenses and investments. At the point of the Ginkgo assignment, the client’s IT was faced with high a degree of outsourcing and had a rather limited lever on IT service performance and quality. Also IT top management was on the move and new divisional CIOs were being put in place. Ginkgo supported one of the divisional CIOs in a quick assessment of relevant IT inventory (projects, assets, expenses/investments) to derive a description of the IT status quo. Through interviews with key stakeholders and site visits, we were able to assess major weak spots in the IT service delivery as well as the unmatched business expectations towards IT. Based on a set of principles and clear business expectations we were able to develop a set of strategic options that would move IT much closer to business, drive IT delivery performance short- and long-term, and build a divisional IT organization to sustain IT benefits to the business. Through a top management workshop, these options were discussed and the recommended 5 years strategic IT roadmap was approved for execution.
Change Management & Training Re-Setup to Keep the Go-Live Date
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The client in the manufacturing industry refused the go-live of a multi-Module SAP template implementation due to a serious delay in training. Ginkgo’s due diligence revealed an unrealistic training schedule, unavailability of critical training material and qualified trainers, and a delay in change management and communication measures 4 months before planned go-live. Ginkgo managed to negotiate the training scope and priorities with the business side to keep the initially planned go-live date and adapted the change management and training approach. 20 additional consultants were brought in to prepare and run all training activities in required languages and production shifts. To keep the go-live date, substantial training & change management activities were postponed and delivered after go-live until more than a year after go-live (approx. 1/3 pre-go-live and 2/3 after-go-live). The overall success of keeping the go-live date was rated a big success by the client, as the go-live date had been seen as impossible at engagement start.
Development of a Digital Services in the Robotics
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The client in the manufacturing industry aimed to set a Digital Collaboration Program based on the Salesforce platform. There was no strategy to harvest value-form that investment nor a strategy to increase Digital Services. Ginkgo managed to negotiate the training scope and priorities with the business side to keep the initially planned go-live date and adapted the change management and training approach. 20 additional team members were brought in to prepare and run all training activities in required languages and production shifts. The overall success of keeping the go-live date was rated a big success by the client, as the go-live date had been seen as impossible at engagement start.
Developing Digital Twins for Wind
Turbines
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A growing installed base and lack of transparency about components installed have become a major challenge in the wind industry. The client required full control of the asset lifecycle to enable the move from selling products to selling services. Ginkgo supported the client in creating a service-specific product structure based on wind industry-wide standards and link all relevant information to the product structure (e.g. graphical models, bill of materials, documents, and transactional data). The thereby enabled Digital Twin supports all maintenance and service-related tasks. All required information is now available and can be used intuitively; high amounts of information are aggregated with a focus on improving decision making.
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Mining & Exploration
A sharp rise in demand for resources and raw materials as well as the pressure on prices and margins has drastically intensified for several reasons: declining growth in highly developed countries, more moderate growth rates in China, and tense situations in countries such as Russia and Brazil. Further consolidations, carve-outs, M&A activities, and stricter environmental regulations will exert enormous influence on the workings of the market. Ginkgo Management Consulting supports its clients in developing and implementing IT strategies, the further digitalization of business processes, and the consistent integration of value creation processes. Both in post-merger integrations (PMI) and when consolidating process and IT landscapes, Ginkgo identifies fields of action and optimization potential in close collaboration with the client and operationalizes the necessary change projects.
Projects & References
Development and Implementation of Mobility Solutions
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The introduction of Mobility Services and Workflows enabled employees to faster and more efficiently manage approval processes for several business applications. Success factors for these projects were multi-device standards, an adequate security architecture as well as high usability of the User Interface. Ginkgo developed the solution concept and managed the realization of this significant business enhancement.
IT Service Provider Transition Management
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As part of an overall cost reduction program, the client in the mining industry was looking to reduce costs for IT service support. A new contract with a service provider was signed, incorporating all major IT services. Ginkgo was asked to manage the transition to the new contract. The Ginkgo team worked together closely with the client to define requirements and acceptance criteria to complete the transition, thus enabling the client to improve steering opportunities, enhance the quality of vendor reporting and achieve better visibility about the costs generated. The provider was then managed to deliver according to requirements, implementing the enhancements defined with the client. IT service support costs were reduced by 40% and the flexibility of delivering the services was enhanced, allowing the client to adapt IT service support to changing needs in terms of both quality and quantity.
Driving IT Strategy Implementation
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The newly appointed business unit CIO was confronted with in-transparency, cost pressure, and a leadership team with a little strategic outlook. The brief assessment from another strategy consultancy gave insights and ideas. Ginkgo took existing and newly identified means and formulated a sound strategy which got gradually implemented by the client with sustainable long term coaching support by one of our consultants. As a result, the IT leadership team had an updated strategy and refreshed governance with a set of KPIs that got measured and drove behavior. Although the IT budget was cut by 20%, the quality metrics remained stable and overall effectiveness increased through clear responsibilities and monthly alignment meeting schedules.
Development and Implementation of New Integrated IT Services Solution
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IT Service Management at an MNC was costly and slow as over 27 main IT outsourcing providers had to be orchestrated through multiple systems and ITIL process interpretations. By taking over the control and forcing IT providers as well as users to communicate via a new integrated ticketing solution, the cost per ticket was reduced to a third of the original price. As a result, the standardized IT service management processes supported by one global cloud-based tool used by all stakeholders allowed to increase the visibility of the global IT service landscape produced a joint understanding and through that reduced the ticket resolution times and costs.
Re-Organization of an IT Division in a PMI Context in the Oil and Gas Industry
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In the context of a Post-Merger-Integration Program (the client had acquired a formerly state-owned Oil & Gas company), multiple projects were set for execution also in the IT Division. Besides quick win aspects and process harmonization efforts between the old and new entities, we were asked how to organisationally harmonize and synergize the IT organizations of the merged companies. Top-level criteria for a re-organization were aligned with management (synergies of new available locations, IT service and process quality, process criticality, etc.), and an in-depth qualitative and quantitative process and resource assessment was done. A standard catalog of IT services, processes, and roles was set as a basis to compare assessment results. Top-down a target IT organization was drafted and all assessed IT activities were sorted into it. As a result, the new organization was formed with a new distribution of activities between locations. This formed a template and baseline for implementation in which a restructuring and knowledge transfer program was launched and executed successfully.
Publications
Life Science
The life sciences industry is marked by a strong pressure to change, arising through demographic change, technical innovations, and globally shifting customer needs. High research and development costs, the forfeiture of existing patents, increasing regulatory provisions and rising price pressure lead to continued high M&A activities. Companies are forced to open up new markets and serving them profitably while tackling the growing problem of counterfeit and fake products. Ginkgo Management Consulting supports clients around the world in establishing flexible IT organizations that provide the necessary efficiency and flexibility for constantly evolving business models. An adaptive and scalable IT governance is key in post-merger integrations (PMI); we support our clients in developing the basic concepts and implement them jointly.
Projects & References
Restructuring of IT Organization
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A successful pharmaceutical firm had radically revised its strategic direction and developed from a historically grown concoction of individual regional companies into a global corporation with distinct business units. Information Technology was confronted with this fundamental change and required to adjust. Ginkgo Management Consulting was asked to develop a concept for a new operating and governance model. Based upon an assessment phase a new organization was developed with a specific focus on Business-IT alignment and project portfolio governance. The implementation took less than 10 weeks and was revisited after six months. One main result was a high degree of business satisfaction with IT which was regarded by the client as the most successful outcome of the project.
Development and Implementation of an IT Strategy and Architecture
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The analysis of three corporate divisions of an international Pharmaceutical company for the creation of an IT strategy model was the project subject. The functional-, application- and technology- As-Is and target architectures were developed in consideration of the IT delivery and IT cost structures. The preparation, execution, and moderation of workshops as well as the documentation were also part of the tasks. An additional result was the establishment and communication of the IT strategy process. Derived from the IT strategy, action items from business demands are now the basis for annual IT investment decisions.
Publications
Retail
Changing customer needs, new sales channels and markets and particularly technological innovations characterise an environment shaped by high pressure on margins. This creates both opportunities and risks for companies in the retail industry. Feasible solutions need to be implemented in short time frames, all the while keeping in line with long-term overall strategy.
Ginkgo Management Consulting supports clients around the world in designing solutions that address the dynamic requirements of customers and markets. An effective analysis and management of customer data and an adaptive multi-channel concept enable efficient management of the operating areas. Sourcing and supply chain strategies will have the necessary long-term orientation.
Projects & References
IT Service Process Framework
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The globally operating retail group was facing a challenge to integrate service processes of various service providers and internal departments across countries and continents. One core finding of an initial assessment was that service processes and role models did not follow a commonly agreed model. Ginkgo helped to define a standardized Process Framework for all main processes based upon ITIL and initiated also contractual adaptations with external partners. Additionally, the governance and reporting framework was designed in order to allow for continuous improvement during operations.
ITSM Proof of Concept and Program Planning
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The client requested a proof of concept for a complete end-2-end IT service management approach for their retail Europe business and global PLM function. Ginkgo developed a comprehensive ITSM concept, starting with a maturity statement, quantified effort & benefit potential, resulting in a business case and interdependency matrix. Design principles for the ITSM approach were derived and agreed to, implementation scenarios have been documented and prioritized and two transition planning scenarios suggested. Based on the documented PoC results an implementation program has been scoped and planned which has been agreed to. The client started the implementation immediately after PoC finalization & delivery.
Post-Merger Global Sourcing Strategy and Integration
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Our client was 7 years locked in a sole sourcing infrastructure relationship. The end of the sole sourcing contract was used to stabilize the IT operations. Ginkgo was contracted to develop a sourcing strategy and multi-provider management framework to assure future IT operations and end to end services with the applications team. Together with the client Ginkgo developed the sourcing strategy and multi-vendor management framework. Subsequently, Ginkgo was contracted to lead the implementation and operationalization phase. Instead of a “Big Bang” approach, Ginkgo realized cost savings and operational efficiencies with the chosen multi-vendor approach in line with the client’s planning.
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Telecommunications
The telecommunications industry has been marked by intensive development and there’s no slowing it down. As a result of new, innovative technologies and rapidly growing customer needs, new business models are still emerging at an accelerating rate. at the same time, established companies often find themselves at a disadvantage in comparison to new dynamic contenders due to structural differences.
Ginkgo Management Consulting enables its clients to define a flexible and lean IT architecture that optimally supports changes in business models and ensures the necessary IT governance. With our tried and tested best practice approaches, we ensure efficient and targeted implementation in the area of innovation management.
Projects & References
Customer Care Satisfaction Optimization
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An international telco provider experienced decreasing Customer Satisfaction Index (CSI) and Transactional Net Promoter Score (TNPS) values for its customer services especially for new mobile clients (new customer phase). Ginkgo Management Consulting was asked to analyze root-causes and design necessary actions to optimize customer satisfaction. Due to the fact that customer service operation (call center and complaint management) is fully outsourced analysis was planned and executed on-site at the customer service provider. Over a defined timespan a dedicated team of customer care representatives documented and classified the shortcomings during client contact which led to dissatisfaction of the customer. Additional data was gathered from team-manager coaching and silent monitoring of calls. An analysis of the gathered data clearly showed areas of lapse both on the client as well as on the supplier side which lead to customer dissatisfaction. In a series of joint workshops moderated by Ginkgo required measures were identified, planned, and prioritized for execution. Tracking of measure implementation and related customer satisfaction KPIs was established and monitored. The success of taken counter-measures was detected shortly thereafter.
PMI of Telco/Cable Provider Operations
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After the acquisition of a national operating cable provider, the client faced the challenge to realize a first merger milestone within Operations in a very short timeline. As a long-term partner and based on experience gained in a former PMI process of the company Ginkgo was mandated again to support the PMI process for the Operations department. Ginkgo took over the responsibility to design and implement joint processes as well as handover procedures to ensure organizational readiness for “commercial day one” when both companies started to market combined service and product offerings. Based on the results achieved in phase one several other projects were initiated to further ensure and enhance smooth interworking of all Operations processes. In parallel areas with high synergy, potential were identified, analyzed and actions defined to realize those synergies. As the coordinative body, Ginkgo was responsible to monitor, control, and report the progress of all Operations initiatives within the merger program to ensure that the financial targets set by the executive board were met.
Omni Channel Strategy and Transformation
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One of the leading Global Telecommunications providers has launched new Infrastructure as a Service-based Cloud product for its business customers. The new development of cloud products also required the realignment of sales and customer approach. The modernization of sales channels and their dovetailing played a key role here. Ginkgo developed a comprehensive Omni Channel strategy tailored to the new business model, which also took into account the convergence of sales, marketing, and service. In the process, the new sales channels were developed both professionally and technically: Online Sales, Tele Sales, Direct Sales, and Partner Sales. The implementation also included the connection of the sales channels along the customer journey from awareness to the advisory, automatic ordering, and automatic invoicing. In addition, customer self-service was expanded in the online sales channel, which led to significantly improved customer satisfaction.
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Transport & Logistics
The transport industry is profiting from globalization and technological innovation in planning, monitoring, and operational system. At the same time, sophisticated customer requirements can only be satisfied with the aid of complex information systems. Thus, the logistics industry is extremely dependent on the fluctuations of an increasingly volatile global economy. Ginkgo Management Consulting supports its clients in defining and implementing a targeted business and IT strategy and enables optimization of the services offered and operational processes along the entire value chain. We identify innovative technologies and analyze optimization potential for collaboration and management of service partners and subcontractors.
Projects & References
Enabling and Operationalizing Remote Cargo Railway Asset Intelligence by Establishing Sensor-Based Connectivity
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Ginkgo Management Consulting supported cargo trains (and its European subsidiaries) to set up an operational intelligence center for asset & maintenance improvement. Overall technical and logical architectures were designed and implemented into an operating model. A digital use case factory was set up to deliver digital solutions to the client’s organization.
Enabling and Operationalize ETA Prediction for a Leading German Railway Operator
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Ginkgo Analytics supported in creating a prognosis model to predict the estimated arrival time of cargo trains. The working prognosis model delivered as proof of concept. Identified weak points in the production processes, where either data was found to be missing or the process results are not predictable. Demonstration of organizational potential of data-driven decision-making based on ETA use case implemented.
AI-Based Data Mining Has High Productivity Potentials With Regards to Process Streamlining, Defect Avoidance and Process Optimization
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Ginkgo Analytics supported the setup of a center of excellence for AI implementation in a leading German railway operator on a corporate level. The goal of the unit is the ability of the individual business units and departments to use AI for specific applications. An MVP was built that automated the processing of customer orders into the SAP systems to the extent of nearly no human interaction, improving process quality and speed tremendously.
Agile Digital Transformation Project to Efficiently Distribute and Manage the Vessel Capacity and Automate Booking Processes for a Globally Leading Shipping Company
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Ginkgo Management Consulting supported the client in designing and developing a new IT system to increase the profitability of transportations by improving the efficiency of the vessel capacity management by utilizing the means of Big Data, Predictive Analytics, and automated Decision Engines. The bottom line increased utilization & margin of transported containers due to streamlined processes and automation. Newly automated processes allow for significant time savings and cut down administrative overhead costs. System and forecasting models are ready to be enhanced by additional data flows from IoT devices and other external sources and complemented by machine learning.
A Global Freight Forwarder Uses Machine Learning to Cluster and Quantify the Retention of its Customer Base and Improve its Logistics Operation
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Ginkgo Analytics supported in setting up the data pipeline and running the customer analyses. The automated data pipeline was set up, to facilitate sustainable data storage. On-premise development with the flexibility to shift ETL and analytics workload to cloud. Joint implementation of selected machine learning use cases. Several use cases are live for internal users.
Identification of Use Cases for Asset and Maintenance Digitalization Within the Railway Sector
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Ginkgo Management Consulting identified use cases for the digitalization of mobile assets, as well as maintenance processes, to increase asset-availability, reduce maintenance costs, and to enable projects such as condition-based maintenance. Set up a business case and use case portfolio for implementation of asset and maintenance digitalization. The project increased the nationwide asset-availability, reduced maintenance costs, and enabled projects such as condition-based maintenance.
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Utility & Power
Existing business models in the energy generation segment are being challenged. Changes at the political, technological, and societal levels lead to transformed energy production, energy supply, and consumption, spawning new business models. Established companies are confronted with new market actors and change to their traditional structures and processes. Ginkgo Management Consulting supports its clients in the necessary flexibilization of the existing structures and the adaptation of IT strategy to changed business models. In optimizing operational excellence, we analyze and identify sourcing potential, thus strengthening the focus on core areas.
Projects & References
Harmonization and Consolidation of Network- and Communication Service Operations
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A group-intern IT service provider needed the development of a group-wide target operating model and the establishment of a retained organization. The consolidation of the provider landscape and harmonization of the IT services as well as the support for the transition of a TK service strategy, especially for managed connectivity services were also major activities. Due to an enormous cost savings time pressure, the transition of identified measures had to be carried out very quickly and with measurable results. By doing this, the following measurable results were achieved: cost transparency across countries, reduced network cost to the market price, consolidated contracts, and suppliers.
Project Example 2
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Developing the Sourcing Strategy and building the foundation for a harmonized and standardized lean and effective Sourcing. Creating the Sourcing & Supplier Process Framework across Contract Management, Governance, Service Level Management, Risk Management, Audit & Compliance, and Demand Management.
Project Example 3
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Building a Sourcing Strategy during a Merger & Acquisition focussing on Synergies, Supplier Re-Negotiations, and Cost Reduction. Supplier Consolidation and standardizing Contracts across strategic Suppliers. Merging two Sourcing Organizations and Harmonizing the Processes enabling a lean Management and introducing a Center of Excellence for Sourcing & Supplier Management across all Legal Entities.
Sharing Service Information Between an OEM and a Utility Company
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As part of a wind power plant project, the OEM committed to delivering automated transfers of service data to the utilities back end systems. Gingko supported setting up the processes and solutions for the exchange of the data using an API cloud platform. The data comprised transactional data as well as documents. Furthermore, component traceability on the service order level was guaranteed by using a power plant-specific standard for identifying locations in turbines.
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